Covid-19 Social distancing measures

Please see our virtual tour below and our safe usage instructions. Our pool reopens on 1st September 2020. All sessions will be on a book in advance basis, bookable 7 days in advance. We have also created a Frequently Asked Questions (FAQ) here which we will add to if we get extra questions.

Virtual Tour

Gym and Studio

Virtual Tour

Pool

Customer key message - Safe Usage Instructions

Updated: 24th August 2020

We are committed to providing a limited, safe service to all our members at this time. Many of the amendments to our operating procedures will represent great improvements to the service you can expect from us. Due to the current situation, now more than ever we value quality over quantity. We hope to be able to expand the range and amount of usage we offer as guidance changes and as it becomes financially viable for us to do so.

With the restarting of our Swim school from 7th September 2020 we have updated the following guidance for safe usage of the facilities, we ask that you continue to remain patient with us as we will be operating in a manner that we are somewhat unaccustomed to. We hope that we can maintain the positives that we adopt (such as improved cleanliness) moving forward into the long term. To help us to deliver a safe, high quality service we ask that you commit to the following guidance when using our facilities;

Gym users

  • ​Ideally 2 meters will be maintained between all individuals, if unavoidable 1+ meter will be the minimum distance between individuals.

  • Masks and 'fresh' disposable gloves are encouraged however we ask that you do not use non-disposable gloves.

  • We may check your temperature on arrival with a non-contact device and should this be indicative of a symptom of Covid-19 we will ask you not to attend and to follow Government guidance.

  • Lockers, changing areas and showers will not be provided, please come ready to exercise with minimal personal belongings. Please be prepared to leave immediately after your session without a shower. Should you bring any personal belongings we cannot be held responsible for their safety.

  • Please follow the one-way system operating throughout the building at all times.

  • Hand sanitiser has been provided, please use this regularly throughout your session, at the beginning, end and after contact with equipment.

  • Instructors will be on hand to perform robust cleaning throughout and after every session. Anti-bacterial wipes have been provided, we ask that you use these to wipe each machine that you use immediately after use. Please do not bring a 'sweat towel' with you, disposable wipes/paper are acceptable.

  • Strict instructions have been provided for use of the 'free-weights' area, this includes a maximum of 2 people at one time in this area. Please familiarise yourself with the other instructions on attendance and remain thoughtful of other users.

  • There will be a maximum of 12 people in each gym session, we will only permit users who have pre-booked their sessions in advance of attending the centre. Please book early to avoid disappointment up to 7 days in advance.

  • Please arrive punctually for your session and expect a short queue at reception, we will be staggering all sessions to minimise numbers and to shorten your queue time. Access to the centre before the start of the session will not be permitted and we ask that you do not arrive especially early as customers may still be leaving from the previous session.

  • Bookings will be for 45 minutes, a 15 minute window will allow for cleaning and permit time for you to leave the gym prior to the next session starting, we ask that you leave promptly to avoid unnecessary numbers in the centre. You may book a second session each day (in a row if you wish) to allow for those that wish to perform a longer session. Please consider others when booking this second slot as should we become heavily used we will look to change this instruction so more members can benefit. Should you book 2 sessions in a row we may ask you to leave the centre for cleaning before the next session.

  • We will be operating a sanctioning system whereby should a customer book a session and fail to attend they will temporarily forfeit the ability to book in future. We very much hope to avoid using this system. Should you find that you can no longer attend a session, please cancel your session at the earliest possible opportunity.

  • We have taken guidance on air circulation and as such comfort cooling systems will not be operational. Ventilation systems are in place and running optimally. This space may be warmer than expected.

Studio users

  • ​Ideally 2 meters will be maintained between all individuals, if unavoidable 1+ meter will be the minimum distance between individuals.

  • Masks and 'fresh' disposable gloves are encouraged however we ask that you do not use non-disposable gloves.

  • We may check your temperature on arrival with a non-contact device and should this be indicative of a symptom of Covid-19 we will ask you not to attend and to follow Government guidance.

  • Lockers, changing areas and showers will not be provided, please come ready to exercise with minimal personal belongings. Please be prepared to leave immediately after your session without a shower. Should you bring any personal belongings we cannot be held responsible for their safety.

  • Please follow the one-way system operating throughout the building at all times.

  • Hand sanitiser has been provided, please use this regularly throughout your session, at the beginning, end and after contact with equipment.

  • Instructors will be on hand to perform robust cleaning after every session. Anti-bacterial wipes have been provided, we ask that you use these to wipe each piece of equipment that you use immediately after use. Please do not bring a 'sweat towel' with you, disposable wipes/paper are acceptable.

  • The Instructor will inform you of some key instructions at the beginning of the session please follow these instructions and remain thoughtful of other users.

  • There will be a maximum of 12 people in each studio session, we will only permit users who have pre-booked their sessions in advance of attending the centre. Please book early to avoid disappointment up to 7 days in advance!

  • Please arrive punctually for your session and expect a short queue at reception, we will be staggering all sessions to minimise numbers and to shorten your queue time. Access to the centre before the start of the session will not be permitted and we ask that you do not arrive especially early as customers may still be leaving from the previous session. There will be no queuing inside the centre for classes and we ask that you avoid gathering in social groups before and after classes.

  • There is a filter system in the studio, we ask that at the start of the session you take your space in the studio immediately, filtering from top left to right and back towards the door and that this instruction is reversed on leaving. The exercise space is marked with yellow tape and any equipment will be set up within this space ready for you. The Instructor will guide you if necessary.

  • Bookings will be for 45 minutes, a 15 minute window will allow for cleaning and permit time for you to leave the studio prior to the next session starting, we ask that you leave promptly to avoid unnecessary numbers in the centre. You may attend multiple classes in a row (with the exception of duplicate classes). However, we will ask you to leave the centre to allow time to clean and set up for the next class.

  • We will be operating a sanctioning system whereby should a customer book a session and fail to attend they will temporarily forfeit the ability to book in future. We very much hope to avoid using this system. Should you find that you can no longer attend a session, please cancel your session at the earliest possible opportunity.

  • ​We have taken guidance on air circulation and as such comfort cooling systems will not be operational. Ventilation systems are in place and running optimally. This space may be warmer than expected.

  • We welcome customers to book multiple studio sessions throughout the week and even in a row. However, where we have accommodated ‘back-to-back’ duplicate classes we do ask that you limit your bookings to one or the other (not both) to allow everybody who wishes the chance to attend these popular classes.

 

Pool users (Swimming and Aquarobics)

  • ​Ideally 2 meters will be maintained between all individuals, if unavoidable 1+ meter will be the minimum distance between individuals.

  • Masks and 'fresh' disposable gloves are encouraged however we ask that you do not use non-disposable gloves. Please note that swimming in a mask/gloves is not permitted as this is not considered safe.

  • We may check your temperature on arrival with a non-contact device and should this be indicative of a symptom of Covid-19 we will ask you not to attend and to follow Government guidance.

  • Lockers, changing areas and showers will be provided but limited, there is a colour coded system in place please use the same cubicle before and after your swim. We encourage you to come ready to bathe to maximise your time in the water. Please be prepared to leave immediately after your swim. Should you bring any personal belongings we cannot be held responsible for their safety.

  • We ask that you take the time for a very short but effective shower before and after you swim, shower access is limited and as such we ask that you do not take a ‘long’ shower at this time.

  • Please follow the one-way system operating throughout the building at all times. We ask that you do not return to reception unless absolutely necessary, a separate exit has been provided in the changing area.

  • There is a filter system in the changing area, we ask that at the start of the session you filter from the back of the changing area forward towards the pool and that this instruction is reversed on leaving. Hand sanitiser has been provided, please use this regularly, especially as you enter the building and before you leave.

  • Staff will be on hand to perform robust cleaning after every session.

  • We ask that you bring only 1 towel to dry yourself after bathing and that this towel remains personal to you, please do not take a towel on to poolside or elsewhere in the changing areas.

  • The receptionist may inform you of some key instructions at the beginning of the session please follow these instructions and remain thoughtful of other users.

  • There will be a maximum number of bathers in each session, we will only permit users who have pre-booked their sessions in advance of attending the centre. Please book early to avoid disappointment up to 7 days in advance!

  • Please arrive punctually for your session and expect a short queue at reception, we will be staggering all sessions to minimise numbers and to shorten your queue time. Access to the centre before the start of the session will not be permitted and we ask that you do not arrive especially early as customers may still be leaving from the previous session. You will be allowed access for changing a few minutes before the session starts and we ask that you avoid gathering in social groups before and after sessions.

  • Bookings will be for 45 minutes, a 5 minute window will allow for showering, changing and to permit time for you to leave the changing area before cleaning and the next session starts, we ask that you leave promptly to avoid unnecessary numbers in the centre.

  • We will not be providing floatation devices at this time, you are permitted to bring your own small float and are responsible for its cleanliness.

  • We will be operating a sanctioning system whereby should a customer book a session and fail to attend they will temporarily forfeit the ability to book in future. We very much hope to avoid using this system. Should you find that you can no longer attend a session, please cancel your session at the earliest possible opportunity.

  • ​We have taken guidance on air circulation and as such ventilation systems are in place and running optimally. We do not expect this to negatively affect your comfort in the pool area.

  • Juniors are welcome to swim (subject to suitability of session). Juniors under the age of 8 will be supervised by 1 adult only at all times.

  • Juniors over the age of 8 may attend unaccompanied (should they be a proficient swimmer).

  • Lane Swimming is not bookable for those under the age of 16. However, we do recognise exceptional cases where specific children do have the necessary maturity to adhere to these strict sessions, we ask that you contact us directly to book a slot for such children.

  • The shower area before and shortly after aquaerobics is an area that can ‘bottleneck’. For those attending these sessions please either wait in/by the cubicle that you used to change in or in the water until this area becomes available.

Swim School users

  • ​Ideally 2 meters will be maintained between all individuals, if unavoidable 1+ meter will be the minimum distance between individuals.

  • Masks and 'fresh' disposable gloves are encouraged however we ask that you do not use non-disposable gloves. Please note that swimming in a mask/gloves is not permitted as this is not considered safe.

  • We operate a strict ‘non-attendance policy’ should your child or any member of the household have cold/flu like symptoms or any other indicative symptom of covid-19.

  • Lockers, changing areas and showers will be provided but limited, there is a colour coded system in place please use the same cubicle before and after your swim. We encourage you to come ready to bathe to maximise your time in the water. Please be prepared to leave immediately after your swim. Should you bring any personal belongings we cannot be held responsible for their safety.

  • We have established separate ‘collection points’ for your child prior to their swimming lesson, these are as follows; Ducklings, Seahorses and Terrapins are collect as per the norm from the shower area. Aquabears will assemble by the reception staff entrance to poolside, Aquabears+ from the shower area, Newts from reception end locker recess, Cygnets from far end locker recess. We ask Swans and Piranhas to wait outside their cubicle.

  • We ask that you take the time for a very short but effective shower before moving to your collection point. We also ask that you take a very short but effective shower after you swim, shower access is limited and as such we ask that you do not take a ‘long’ shower at this time.

  • Please follow the one-way system operating throughout the building at all times. We ask that you do not return to reception unless absolutely necessary, a separate exit has been provided in the changing area.

  • There is a filter system in the changing area, we ask that at the start of the session you filter from the back of the changing area forward towards the pool and that this instruction is reversed on leaving. Hand sanitiser has been provided, please use this regularly, especially as you enter the building and before you leave.

  • Staff will be on hand to perform robust cleaning after every session.

  • We ask that you bring only 1 towel to dry yourself after bathing and that this towel remains personal to you, please do not take a towel on to poolside or elsewhere in the changing areas.

  • The receptionist may inform you of some key instructions at the beginning of the session please follow these instructions and remain thoughtful of other users.

  • There will be a maximum number of bathers in each session, we will only permit users who have pre-booked their sessions in advance of attending the centre.

  • Please arrive punctually for your session and expect a short queue at reception, we have adjusted start times to minimise numbers and to shorten your queue time. Access to the centre before the start of the session will not be permitted and we ask that you do not arrive especially early as customers may still be leaving from the previous session. You will be allowed access for changing a few minutes before the session starts and we ask that you avoid gathering in social groups before and after sessions.

  • Lessons will be 30 minutes, a 5 minute window will allow for showering, changing and to permit time for you to leave the changing area before cleaning and the next session starts, we ask that you leave promptly to avoid unnecessary numbers in the centre.

  • ​We have taken guidance on air circulation and as such ventilation systems are in place and running optimally. We do not expect this to negatively affect your comfort in the pool area.

  • Juniors under the age of 8 will be supervised by 1 adult only at all times.

  • We prefer that juniors over the age of 8 attend unaccompanied however we consider special circumstances.

  • Adults who attend are strongly encouraged to wear a face mask.

  • The shower area before and shortly after lessons is an area that can ‘bottleneck’. Please wait at your collection point until called and space is available in the shower area. Teachers will where possible keep you in the water until this area becomes available.

  • Public swimming is not available during lesson times.

  • We expect changes to each of our swimming levels to reflect closely on the nature of social distancing and differing teaching methods. Please be aware that the content of lessons will vary including distances covered and some skills.

  • For ‘deep-end’ groups; Length swimming will not be possible at this time but we have an alternative system.

  • For Aquabears, Aquabears+ and Terrapins; Teachers will be in the water with your child as the risk of potential drowning is the greater risk to your child. They will wear a face shield throughout, manual handling during these lessons will be kept to a minimum.

  • For Ducklings and Seahorses; The teacher will not be in the water with you and your child, as such we ask that you remain in close proximity to your child throughout. Singing will be performed by the teacher only and from a safe distance.

  • Where lessons involve the use of floatation equipment we will provide limited equipment as is necessary, this will not be recycled between groups and we will be engaging in cleaning measures after all lessons have finished each day.

We have wheelchair access and there are free disabled parking spaces in front of the Aqua Centre 

Crewkerne Aqua Centre

Henhayes

Crewkerne

TA18 7LZ

 

Telephone: 01460 77665

Opening hours:

Monday: 6:15 - 21:00

Tuesday: 6:15 - 21:00

Wednesday: 6:15-21:00

Thursday: 6:15 - 21:00

Friday: 6:15 - 21:00

Saturday: 7:45 - 18:00

Sunday: 7:45 - 18:00

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